CONTACT US
For any questions, concerns, or comments, please use the contact form below. Our dedicated team is committed to providing you with prompt and relevant responses to ensure your experience is enjoyable.
If your inquiry concerns a recent order, please include your order number in your message. This will allow us to quickly locate your information and provide you with the most accurate assistance possible.
A question, some advice, we are here!
Our customer service is available Monday to Friday from 10 a.m. to 5 p.m. by email or telephone.
00.00.00.00.00
(Non-premium rate call)
Frequently Asked Questions
Before contacting our customer service, you may find answers to your questions in this section.
Becoming a STAGGEAR customer is easy! Create your account in 2 minutes and start shopping. Click here to create your account.
Yes, rest assured, we deliver your purchases in completely neutral packages. You can also have your purchases delivered to a Parcel Relay Point near your home or workplace.
You have the choice between several delivery methods at home or at a Relay Point near you.
- Colissimo at home: 48h to 72h
- Colissimo Relay Point: 48h
- Mondial Relais: 48h
- Chronopost: 24h
- International: 4 to 7 days depending on the country.
Place your order online before 2 p.m., it will be shipped the same day.
*These delivery times are indicative and are those generally observed.
At STAGGEAR, you have 14 days to change your mind and return an item. Items must be in their original packaging, unopened, and without any signs of wear or tear. Some products are excluded from the return policy, naturally due to hygiene reasons. In any case, do not hesitate to contact our customer service by email or phone.
Your package has been lost. This is a rare occurrence, but it does happen occasionally. Don't worry, we're here! If you notice after a reasonable period that your package has still not been delivered, contact us. We'll open an investigation with the carrier. If they don't respond positively, we'll resend your order at our expense or refund you.
At STAGGEAR, your satisfaction is our priority.
You can cancel your order if it hasn't shipped. Contact our customer service team via our website, email, or phone. We'll cancel your order immediately; you don't need to provide a reason.
If your order has already been shipped, you must wait until you receive it and then return it to us. After verifying the products, we will offer you an exchange, a credit note, or a refund. (The refund period is generally 7 days depending on bank processing times).
You've just received your order, and unfortunately one of the items is defective. We carefully inspect all the items we sell. Exceptionally, a defect may escape our attention.
If you receive an item that is defective, we will exchange it free of charge upon request. Please do not hesitate to contact our customer service via the contact page of the website.
Your security and peace of mind are as important to us as your satisfaction. Here's how we protect you:
- Our website is SSL secured (the little padlock you see in your navigation bar).
- Your data is stored on a secure server based in France.
- We use an encrypted and approved payment solution. (GDPR compliant, Anti-Fraud detection, 3D-Secure).
In any case, and in accordance with the GDPR law on the protection of personal data, you have the possibility to request the deletion of all data concerning you from our servers. To exercise your right, contact our team by email. A single written request from you is necessary.