General Terms and Conditions of Sale (GTC)
Savage Stag – www.staggear.com
Updated version: 27/08/2025
Article 1 – Scope
These general terms and conditions apply to all orders placed on the website www.staggear.com or through any other remote method accepted by Savage Stag SASU.
The use of the website www.staggear.com is strictly reserved for adults, i.e. persons over 18 years of age or having reached the age of majority in their country of residence (the Customer). By accessing the site, the Customer confirms meeting these conditions.
The site is published by Savage Stag SASU with a share capital of €1000 (the Seller), headquartered at 16 Place des Quinconces, 33000 Bordeaux (France), registered with the Bordeaux Trade and Companies Register under RCS number 990.524.076. SIRET: 990 524 076 00017.
These GTC are available online at any time and may be sent upon request at support@staggear.com.
Article 2 – Prices
The prices displayed on the site are indicated in euros, VAT included, excluding delivery charges.
Orders are payable in euros, and Savage Stag SASU reserves the right to change prices at any time. The applicable price is the one displayed at the time of order confirmation, subject to availability.
Prices may vary depending on exchange rates, local taxes, or customs duties depending on the country of delivery.
Article 3 – Order
The customer may order via the website www.staggear.com. The order process includes the following steps:
- Adding products to the cart
- Cart validation
- Entering or checking delivery details
- Choosing the delivery method
- Choosing the payment method
- Accepting the GTC
- Payment of the order
The order is confirmed by sending a confirmation email. Only the products listed in the confirmation email form the subject of the contract.
Savage Stag SASU reserves the right to refuse any order for legitimate reasons (fraud, previous unpaid invoices, etc.).
Article 4 – Payment
Payment is due immediately upon ordering.
Accepted payment methods:
- Credit card (Visa, MasterCard, CB)
- Bank transfer
Card payments are secured via SSL protocol. No banking data is stored by Savage Stag SASU. Anti-fraud checks may be required (e.g. proof of identity).
Article 5 – Delivery
5.1 Conditions
Products are delivered to the address provided by the Customer. Packaging is neutral, without any reference to the content or website.
5.2 Deadlines
- Order processing: 24h on working days
- Orders placed before 2pm (Monday–Friday): same-day shipping
5.3 Carriers
- Colissimo
- Chronopost
- Pick-up points (depending on availability)
5.4 Delays & unavailability
In case of stock shortage or delay, the customer will be informed. The order may be modified, partially shipped, or cancelled.
Article 6 – Withdrawal and Returns
In accordance with Article L.221-18 of the French Consumer Code, the Customer has a right of withdrawal of 14 days from receipt.
Exceptions (Article L.221-28):
The right of withdrawal does not apply to products:
- that have been opened or tried,
- worn clothing (e.g. underwear),
- clothing without original tags,
- without their original sealed packaging,
- with damaged packaging,
- for intimate use (sextoys, lubricants),
- personalized.
Returns must be sent to the indicated address in protected packaging with tracking (recommended Colissimo).
Refund within 14 days of receipt and inspection of the return.
Article 7 – Liability
The products offered on our website www.staggear.com comply with current French legislation and applicable standards in France. They also meet NF or CE standards.
Savage Stag SASU cannot be held responsible for misuse, mishandling, incompatibility between products, or failure to follow care, storage, or safety instructions.
Product visuals (photos, illustrations, graphics, videos…) and descriptions are non-contractual. We accept no liability in case of error or omission in these materials or if manufacturers change product specifications. Customers may contact Customer Service for any questions. In case of error, we reserve the right to cancel the order.
We disclaim responsibility for the content of third-party websites linked from our site.
Savage Stag SASU shall not be held liable for failure to perform due to stock shortages, strikes, disruptions, flooding, fire, or force majeure.
We are not responsible for loss or damage caused by DDOS attacks, viruses, or other harmful software that may infect your equipment or data through use of this website or downloads.
Article 8 – Legal Warranty
The products on www.staggear.com are subject to legal warranties of conformity (Articles L211-4 to L211-14 of the Consumer Code) and hidden defects (Articles 1641 to 1649 of the Civil Code). To invoke a warranty, the customer must contact our customer service via the online contact form or the phone number listed on our site.
- Two years to act from delivery
- Choice between repair or replacement, subject to Article L211-9
- No proof required of the defect for six months after delivery
- Extended to 24 months since 18 March 2016, except for second-hand goods.
The legal warranty applies regardless of any commercial warranty. The consumer may also invoke the warranty against hidden defects under Article 1641 of the Civil Code and choose contract cancellation or price reduction (Article 1644).
Article 9 – Personal Data
Personal data are processed in compliance with GDPR. Customers may access, rectify, or delete their data upon request at dpo@staggear.com.
No data will be transferred to third parties for commercial purposes.
Article 10 – Intellectual Property
All content (texts, visuals, logos, code) is the exclusive property of Savage Stag SASU.
Any reproduction, even partial, is forbidden without written authorization.
Article 11 – Applicable Law and Disputes
These GTC are governed by French law. In case of dispute, the customer may contact a mediator or the competent courts of Bordeaux.
For customers residing in the EU or UK, more favorable provisions of their national law may apply (Rome I Regulation).
Article 12 – Mediation
The customer may contact a certified mediator free of charge (Article L.612-1 of the Consumer Code).
Savage Stag SASU is affiliated with CM2C (Centre de médiation de la consommation de conciliateurs de justice), 14 Rue Saint-Jean 75017 Paris https://www.cm2c.net/.
Information on procedures can be found here.
Since 15 February 2016, the European Commission’s online dispute resolution platform has been available. Consumers may submit complaints against EU-based companies there: https://ec.europa.eu/info/live-work-travel-eu/consumers/resolve-your-consumer-complaint_en.
Article 13 – Protection of Minors
Access to the website is strictly prohibited for minors. By ordering, the Customer declares being of legal age. In case of false declaration, the company shall not be held responsible.
We take measures to prevent minors from being exposed to sensitive content. If you are of legal age and browse our site, you must ensure minors in your environment cannot access the content directly or indirectly.
Any user declares being an informed adult over 18 years old (or legal age in residence country). Parents may cancel a minor’s order under Article 1305 of the Civil Code. Savage Stag SASU shall not be liable if a minor falsifies information (e.g. birthdate) to purchase adult products. Article 227-24 of the Penal Code is not applicable here.
Article 14 – Acceptance of the GTC
Any order implies full acceptance of these GTC. The Customer acknowledges having read them before payment. The terms may be changed at any time without notice. The invalidity of one or more clauses does not affect the validity of the others.
Article 15 – Contact
Savage Stag SASU
16 Place des Quinconces (France)
33000 Bordeaux – France
Support Email:support@staggear.com
DPO:dpo@staggear.com
Tel: 09.80.80.14.40
Annex – Standard Withdrawal Form
(According to Article R.221-1 of the Consumer Code)
To Savage Stag, 16 Place des Quinconces, 33000 Bordeaux, support@staggear.com
I hereby notify you of my withdrawal from the contract concerning the sale of the following goods:
Ordered on: [....] / Received on: [....]
Consumer’s name: [....]
Consumer’s address: [....]
Signature (only if notified on paper): [....]
Date: [....]